LOGIN AND 
RESERVATION INSTRUCTIONS

If you have forgotten your login info (the email address used to create your account or communicate with us), please do not create a new account. You can email info@coolwag.com and we will let you know your email address (which is also your userID) so that you can reset your password.

 

It's very important that we have updated information BEFORE you bring your pup or kitty. We are so focused and busy catering to them onsite that we miss important administrative details which is why require updated vaccination records BEFORE the start of your reservation and we need it electronically, not in paper form. You can also visit our mobile app or portal to update any feeding or medication instructions. This will save time and possible miscommunication issues. 

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Existing Clients and Once You've Registered
 

If your pup hasn't been with us in the last six months, we need to schedule them as if they are new so that they can get slowly re-acquainted with us and our place. It's important that we are prepared for them so that they can get the individual attention and time that they may need to get happily in a group.

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To update information in our portal, you can either download the mobile app called "Your Dog Belongs Here" in the AppStore and PlayStore (same username and password as the portal) or Click the "Login" button below. Before making a reservation, please make sure that we have your pup or kitty's up-to-date shot records. You can either upload them using the "View or Update Vaccines" button after clicking on your pet's name, or have your vet email them to: info@CoolWag.com 

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To Schedule The Meet & Greet Follow These Steps
Login(Make Sure the "CoolWag *it's the default* location is set on the top right corner)

Select "Make Reservation"

Select "Training"

Select "[Your Pet's Name]"

Select "Meet & Greet" or if you need it sooner "Urgent & Greet"

Click on a date that works for you & hope for availability.

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