It's very important that we have this information BEFORE we meet you and your pup or kitty. We are so focused and busy catering to them onsite that we miss important administrative details which is why require an account to be created BEFORE we meet (it's free and only takes 5 minutes.. no obligation and we won't spam you).

New To CoolWag?
If you are new to us, please click the "Register" button below to access our online enrollment form and reservation system. HINT: Use your email address as your "alias".

We will need the agreement completed, the up-to-date shot records uploaded or faxed, and we prior to DAYCARE OR BOARDING, we need to meet your canine baby for a "temperament meet and greet".

During the visit, your dog will get familiar with the Coolwag Facility, have time to get investigate all those new smells and slowly get introduced to other dogs around their same age and size. Because there is no kitty daycare, this is not an issue when having them as our hotel guests.

Advice on setting up your account for the first time:

  1. Use your email address as your alias/user ID.

  2. Once you complete the agreements click on "Return to Dashboard" and then click on the "Pet Info" button and add your dogs info.

  3. We must have a copy of the vaccination records. On the dashboard, You can use the "File Upload" button to upload the shot records from your vet... you can use a picture of them, a scanned image, or if you don't have them electronically, you can have the vet fax them to 479-250-1880 or email them to info@coolwag.com.   We need up-to-date Bordetella, Rabies, Parvo, and Canine Distemper for dogs and Rabies, FVRCP, and Feline Leukemia).Parvo/Distemper is often given together in a combo shot and might look like this: "DHPPV", "DHPP", "DA2PP", or "DA2PPV". For more information, please reference this ARTICLE.  

  4. Once this is complete, email us (info@coolwag.com) or call us (479-273-3553) to schedule the temperament meet & greet (test) if using our hotel services or their first day of daycare!  

A temperament test is comprised of the following:

  1. Bring your dog at the designated day/time based on your reservation. Please bring your reminder email or text with you which is sent the day before your reservation (can be on your phone).​

  2. You will let your dog stay with us for a half-day (usually four hours but if you need longer, we can accommodate that).

  3. When you pick up your pup, we will let you know how everything went and who they played with or you will hear from us over a text beforehand!  

  4. We love introducing new pups slowly to their groups. We take it at their pace... check out or FAQ for more details on the process.